Reason Codes

System Location: Settings > Base Tables > Reason Codes

Reason Code

Reason codes are used to indicate why a part has been marked as a non-conforming item. When the Quality Application is available, reason codes are used on customer and vendor returns and are part of the process of determining the disposition of non-confirming parts. The system comes with several preloaded reason codes, but users can create their own in accordance with individual Quality programs.

For information about the Quality Application, please contact sales at 1-800 525 2143.

ClosedRecord Header - Reason Codes

The Record Header located at the top of the page indicates which specific record has been selected and for what purpose (new, edit, quick view) and displays record specific Action Buttons (discussed below.)

For more information see User Interface.

Action Buttons
Save (button)

This button is used to close the record and save any changes that have been made while it was open. In addition, the dropdown button allows you to Save and:

  • Close - close the open record.
  • New - open a new blank record.
  • Print - print any of the reports related to the open record.
Cancel (button)

This button is used to close the record without saving any changes that may have been made while it was open. If this button is used after a change has been made to the record, the system prompts to verify whether the record should be closed without saving the changes.

Answering "Yes" to the prompt closes the record without saving the changes.

Answering "No" to the prompt leaves the record open.

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Closed Reason Code Details

An asterisk [*] indicates a required field.

Active (checkbox)

Checking this box indicates the reason code is actively used.

  • Remove check for codes that are no longer used

*Reason Number

This numeric identifier can be assigned automatically by the system or entered by the user.

  • Must be unique
  • Can be a maximum of five digits in length

*Reason Code

This is the "short name" assigned to the reason code by the user.

  • Must be unique
  • Can be up to 12 alpha-numeric characters in length
  • Should provide an indication of the nature of the non-conformance issue

Description

Use the description to provide additional information about the reason the part is non-conforming.

  • Appears on Reason Code Navigator and various reports for reference

Automatically Create an Internal Customer Return when this Reason Code is Specified During Data Collection (checkbox)

When this option is selected, the reason code works in conjunction with real time data collection devices to generate an internal customer return record when parts are marked as scrap. The process would go as follows:

  • Employee stops a job and enters at least one part as scrapped
  • The employee is prompted for a reason code
  • This assumes the collection terminal is configured to prompt for a reason code when parts are scrapped.
  • The employee selects a reason code configured to create an internal return
  • The system generates the return record and provides a prompt to that effect

In order for this to happen, both the collection terminal and the reason code must be configured accordingly.

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