Quality - Non-Conformance Records; Quality

Non-Conformance Records

System Location: Data Entry > Quality > Non-Conformance

This document takes you step by step through the use of this application in JobBOSS². The example scenario uses sample data and portrays a standard use of the application.

About Non-Conformance

Users can enter forms for any Non-Conformances (NCs), deviations found in your procedures. Non-Conformances can be found through internal audits or employee Feedback. They can also be tied to Customer or Vendor Returns to provide additional information for the non-conformance issue. There is a corresponding Non-Conformance Summary that recaps any entries made.

Creating a Non-Conformance

1. Go to the blue Data Entry tab, open the Quality dropdown menu, and select Non-Conformance.
2. Click New.

General

3. Select a Non-Conformance Type for the dropdown field.
   • Customer
   • Internal
   • Vendor
4. Enter or browse for a Return Number.
   • You can create the Non-Conformace directly from the Return, if necessary.
     • For more information see Customer Returns.
   • If you selected Internal for the Non-Conformance Type, you will most likely leave the Return Number field blank.
   • This selection will automatically populate the Part Number, Quantity, and Part Description.
5. Select a Non-Conformance Date.
   • The current date will be the automatic selection.
6. Select a Non-Conformance Code from the dropdown menu.
   • If there is no code to fit your deviation, use the <Add New> option to enter it now.
7. Select the Customer Code, Vendor Code, or the Employee Code associated with this deviation, depending on the Non-Conformance Type you selected.
   • The Customer Code and Vendor Code fields automatically populate when you select a Return Number.
   • If you selected Internal for your Non-Conformance Type, you must select the Employee Code that corresponds with the employee who discovered the deviation.
8. Select the Department where the NC occurred.
9. (OPTIONAL) Enter a Lot Number.

Investigation

10. Select a Reason Code from the dropdown menu.
    • This code should match the Non-Conformance Code from the General section.
11. Select an Investigated By employee from the dropdown menu.
12. Edit the Reported Problem as needed.
    • This field should automatically populate when you select a Reason Code.

Disposition

13. Select a Disposition from the dropdown menu.
14. Select a Disposition By employee (if one has not automatically populated).
15. Enter a Rework Job No.
    • If this is an Internal Non-Conformance type, there will not be a Rework Job No.
16. Confirm the Close Out Date.
    • The current date will automatically populate.
17. (OPTIONAL) Enter Comments if needed.
18. Click Save to save the Non-Conformance and exit the screen.
    • Use the Save dropdown menu if you want to create a new record or print a report upon saving.