General Section
The General section provides information regarding the customer, related records, and status of the return. An asterisk (*) indicates a required field.
Customer Return Number*
This field automatically populates a number to identify the customer return.
- You may input a unique number here as well.
Packing List No
This number represents the packing list from which the customer is returning a product.
- The search button can be used to locate the packing list needed.
Customer Code
The customer code automatically populates when a packing list is selected to indicate which customer is returning a product.
- This is a reference field and cannot be edited.
Customer Name
The customer name automatically populates when a packing list is selected to indicate which customer is returning a product.
Customer's P.O.
The customer's P.O. is a number provided by the customer and associated on the packing list. This field will automatically populate when a packing list is selected.
Return Status
This dropdown menu indicates what stage of processing this return is currently in.
- The status will automatically change as different phases of the return are completed.
Bill customer for restocking these items
A check in this box will reduce the credit memo by a designated percentage in order to charge the customer for the restocking process.
Create CAPA for each line item on this return
A check in this box will automatically create a Corrective and Preventative Action record for each line item upon processing the return.
Create NC for each line item on this return
A check in this box will automatically create a Non Conformance record for each line item upon processing the return.
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