Resources

Known for best-in-class service and support, the ECI customer support team is responsive and knows how to quickly get your organization past any obstacles you may encounter while using your software. Our support staff has been hand picked and carefully trained to help you utilize the software to reach your business goals.

The center of product communications, our online Customer Support Center provides a wealth of content, resources, and information to help you learn more about your ERP and business applications, troubleshoot issues, and manage support tickets when needed.

Self-serve here. Call Product Support at 800-677-9640 (please let us know if your support case is urgent.). Call Accounting at 800-959-3367 or email. For Product Feedback leave your suggestion here.

Customer Community

The Customer Community provides users with access to Knowledge Articles and group discussions, the ability to submit a Support Case and see Case details, and many more features to help get the most out of JobBOSS2.

Accessing the Customer Community

The Customer Community can be accessed in any of the following ways:

Once there, enter your user name and password to access the Community.

Not a member?

Click HERE to let us know you want to register for the Customer Community.

Customer Community Resources

Users with a full maintenance agreement can also take advantage of the many resources available in the Customer Community listed below. Click an item to get additional information about that resource.

ClosedKnowledge Articles

In addition to information that would be included in the Help File, Knowledge Articles also provide access to content that may be of a more specific nature with regards to the functionality and use of JobBOSS2. Searching in the Knowledge area of the Community provides results from discussions created by other members of the Community as well as Subject Matter Experts.

ClosedCustomer Account Information

Users can access information about their Customer Community profile and related account details.

Available information includes:

  • PIN Code and Password
  • Contact related details
  • Support and Maintenance Status
  • Application Licenses purchased
  • List of outstanding Support Cases, Custom Development Requests, and Outside Consulting Reviews
Support Cases

With regards to Support Cases, each user can see a history of cases they have turned in that includes the Case Number, Subject, and Case Status. Additional features available here include the following:

  • Create a new Case that will be sent directly to support
  • Click on a Case Number to see a detailed history of the Case, including who worked on it and the resolution provided
  • Reopen a closed Case if the reported issue has not been resolved
ClosedTraining Options

When users open the My Training tab they will see a Dashboard that displays information about any JobBOSS2 related training they have attempted or completed. Training options include On Demand Tutorials, Classroom Training, and Online Virtual Classes.

On Demand Tutorials

On demand tutorials are training videos designed to provide an overview of a selected area of JobBOSS2 in brief, targeted segments.

Online Virtual Classes

ECI Software Solutions, Inc.'s Virtual Training offers live online classes that cover specific areas of JobBOSS2. Each session is taught by a live instructor who can answer questions in real time and each student has access to a sample version of JobBOSS2 that is installed on a virtual machine used during class. In each session the instructor demonstrates how JobBOSS2 works and then students use their virtual system to complete exercises that are included in the workbook provided prior to class.

Users can register for Online Virtual Classes directly from within the Community.

ClosedVirtual Session Logins and System Requirements (Click for Details)
Logging Into a Virtual Session

Approximately an hour before the session is scheduled to begin, an email will be sent from the ECI Software Solutions, Inc. Education Center with login codes and a link to the class workbook download.

If you have signed up for a class but have not received your login email by thirty (30) minutes before class, please send an email with your name, company and class stating that you are still waiting for your login information for the class to: training@shoptech.com

System Requirements

It is recommended to check system requirements one full day to several hours before the scheduled class to avoid the stress of trouble shooting last minute problems on the fly and possibly missing the class altogether.

Persons wishing to attend a virtual class must have a computer system capable of meeting minimum requirements.

  • Internet Explorer 10 or higher

Or

  • The latest version of
    • Chrome
    • Firefox
    • Safari
  • Finally click on the link below from the computer that will be used for the class to insure that all required system components are compatible.
  • http://shoptech.instructorled.training/precheck
    1. Accept the data center option by clicking the "Start" button.
    2. Wait for all tests to complete
      • Passed parts of the system check will display a green check mark
      • If the system check indicates a problem, contact ECI Software Solutions, Inc. at 1-800-677-9640 and select option two (2) for hardware support when prompted for assistance.

Support

In addition to the Customer Community, customers on full maintenance can also contact support by phone with questions and concerns regarding JobBOSS2.

Phone: 1-800-677-9640
Hours: 8am - 8pm EST M-F

Billable Phone Support is available for JobBOSS2 users that are not on a full maintenance agreement. Support calls are charged to a user's credit card.

Sales

For all other inquires, including additional support options, inquiries for Onsite Consultations, and licensing issues, contact sales.

Phone: 1-800-525-2143
Hours: 8am - 8pm EST M-F